Fax-to-Email

USER GUIDE

CONTENTS

Overview 3

Login Location 4

Inbox 5

Sending Faxes Online 6

Outbox 9

Archive 10

Contacts 12

Settings 15

Sending Faxes Via Email Clients 19

Inbox Icons 20

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Overview

In order to use your Mac Mail app with your Windstream Hosted Email, please follow the steps in this guide.

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Login Location

Go to windstreamhosting.com. Click on the Login tab in the upper right of the page.

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On the right side of the drop down panel is the Fax To Email Login section. Enter your ten digit fax number, no spaces or dashes, and click the Login button You are now signed into your online Fax-to-Email control panel.

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Inbox

Upon your initial login you will automatically be taken to your Inbox.

If you navigate away from the Inbox and need to return, you can click on the Inbox button in the upper right corner of the page.

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Sending Faxes Online

Select the Send Fax option in the upper right corner on your control panel screen.

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Enter the fax number(s) you want to send to. If sending to multiple recipients, separate the fax numbers with a semi-colon(;).

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Click the Choose File button. This will load a new window showing your computer's local files.

Please Note: Maximum file size: 5MB

If you would like to use a Cover page, mark the option as Yes and enter the required information.

Please Note: You are only able to use the provided cover pages from this interface. There are no options to upload your own to use. To see other available cover pages, go to Settings and choose the Cover page button on the left side of the screen.

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Once you're ready, click the Send button on the bottom right side of the page. This will queue the message for delivery.

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After you've sent your fax you will receive the below message.

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Outbox

After you send a fax, you can go to your Outbox to view the message status by clicking on the Outbox icon in the upper right hand side of the page. The Outbox will only contain a message that has been queued to be sent. If something was previously sent and delivered, it will not show up here.

If a message is in the Outbox, you will be able to see details such as the fax number you sent to, the number of sent pages, and the number of attempts the system has made to deliver the message. In total, the system will try five times to deliver a message to a recipient fax machine. If the message is unable to be delivered in those five attempts, the message will fail and you will have to send it again.

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Archive

Should you ever need to access previously sent or received messages, you can always search through your archive to locate what you are looking for.

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The different search criteria include Keywords, Company, Sent/received, Start date, and End date.

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Any matching results will be shown here.

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Contacts

In order to manage your contacts list, click on the Contacts button in the upper right side of the page.

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To add a contact, click to option with the plus sign in the circle for Add a contact.

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Fill out the Contact details box and click the Add button.

If you have a list of contacts that you'd rather import, choose the Contact Import option to the left.

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Please read the Important details section before choosing a file to import to ensure that no problems occur.

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Settings

To get to your Settings section, click on the Settings option in the upper left corner.

When first entering the Settings section you will see your Contact Details. Complete as needed and click the Apply button on the bottom right.

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If you use a Cover page and would like to change to a different one you can come to this section.

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In Preferences you can change the Language, Attachment format, Time zone, whether you would like to have a notification emailed to you with a copy of all automatically deleted faxes that have exceeded their storage period, and if you would like to use a cover page for faxes sent from your email account.

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In the event that you need to change your Password for the Fax-to-Email account you can come to this section.

Up to five additional email addresses can be added to the same Fax-to-Email account to be able to utilize the service. Click on an available slot from the left box and enter the new email address in the right box. You can also state if you want this new addition to be able to receive or send from their email accounts.

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Enter fax numbers in the Blocked numbers section to stop any unwanted faxes from coming to you.

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Sending Faxes Via Email Clients

To send a fax from your email client, simply put the recipient's fax number followed by

@fax.windstreamhosting.biz in the 'TO' field of a new message and attach the file you would like to send. This must be sent from an email address that is associated to your account and has permissions set to send faxes.

'TO' field example entry: 8885556789@fax.windstreamhosting.biz No dashes or spaces should be in the phone number section of this.

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Inbox Icons

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